Shipping policy

Processing & Shipping Times

• Orders are processed within 3 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking details once your order has shipped.

Shipping Rates & Delivery Estimates

• We offer the following shipping options:
  • First Class Mail
  • Ground Advantage
  • Priority Mail
  • Priority Mail Express
• Free shipping is available for orders over $50 (if applicable).

International Shipping

• We currently ship to 236 countries.
• International shipping rates vary and are calculated at checkout.
• Customers are responsible for customs duties and taxes.

Order Tracking

• Once your order ships, you’ll receive a tracking number via email.
  

Lost, Stolen, or Delayed Packages

• We are not responsible for lost or stolen packages once marked as "delivered."
• If your package is delayed or missing, please contact the carrier first. If you need further assistance, reach out to us at hello@catholicbalm.co.
• Customers are responsible for ensuring that the shipping address provided at checkout is correct.
• Once an order has been shipped, we are unable to reroute or reship packages due to incorrect addresses.
• If a package is returned to us due to an incorrect address, the customer is responsible for any additional shipping costs to resend the package.
• We are unable to re-ship any orders that were marked "return to sender" until we have received the package that was returned from the carrier.
• If the package is delivered to an incorrect address and is not returned, we are not obligated to replace or refund the order.

Refunds, Returns, & Exchanges

• Please refer to our Refund Policy for details on returns and exchanges.

For any questions, contact us at hello@catholicbalm.co